Looking for help with your presets, orders, software, or anything else? We’ve streamlined our support process to serve you even faster:

Email Us Directly
For all inquiries—whether it’s preset troubleshooting, order questions, software guidance, or custom requests—please email our support team at [email protected]. This is the fastest way to get a detailed, personalized response.

Why Email?

• Comprehensive Answers: Email allows us to pull in the right resources and links.

• Thorough Research: Complex issues get more attention, so you receive expert guidance.

• Ticket Tracking: Helps us follow up on your case and ensure nothing falls through the cracks.

What to Include in Your Email

• Your order number (if applicable)

• The name of the preset or software version you’re using

• A clear description of the issue or question

• Any screenshots or error messages

Response Time
Our dedicated, family-run support team aims to reply within 2 business days, and often much faster.

Thank you for choosing Preset Wizards—your satisfaction is our top priority!